Christmas Delivery Update
We will be processing orders up until Thursday 23rd December with delivery before Christmas if you choose Express Shipping at the checkout. Any orders placed after this time will be processed on the 29th & 30th of December after the Bank Holiday. We return to normal processing times on Tuesday 4th January 2022.
We deliver free on all orders over £38.50 with our next working day courier to UK Mainland addresses. The cut-off time for same day despatch is 12noon Monday to Friday. Orders places after these times will be process the next working day.
For orders under £38.50, your delivery options will be calculated based on the estimated weight & dimension of your parcel:
UK Mainland | Small Parcel Under 1.8kg:
Standard Delivery (3-4 Days) - £3.99
Express Delivery (1-2 Days) - £5.99
UK Mainland | Over 1.8kg
Express Delivery (1-2 Days) - £4.99
Delivery Exceptions | Northern Ireland, Scottish Highlands & IslandsDelivery for Northern Ireland, Islands and Highlands varies based on your location, order value and parcel weight. For accurate shipping prices, please proceed to the shipping section of the checkout.
Refunds and Returns
Our mission is simple – deliver unconditional love to our dogs and make sure our Waggys are completely happy with every contact with us.
Our community is built on trust and if we have failed to deliver unconditional love, in any way, we will fix it.
Please email us at email@example.com with a brief explanation of the problem and we will contact you to fix it in the way you want it fixed.
We have no complicated refund or return policy – we want you to stay with us, so we'll go the extra mile to fix it.